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FAQs

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping time varies depending on location and shipping method selected. Domestic orders typically arrive within 4-6 business days. Please review shipping options when placing your order.

HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we will send you an email with a tracking number and a link to track your package in real time. You can also log in to your account on Health Spot Australia to view your order status and details.

I HAVE PLACED AN ORDER BUT I HAVE NOT RECEIVED CONFIRMATION. THAT I HAVE TO DO?
If you have not received a confirmation email shortly after placing your order, please check your spam or junk folder. If you still can't find it, please contact our customer service to confirm that your order was processed successfully.

CAN I CHANGE THE SHIPPING ADDRESS AFTER I HAVE PLACED THE ORDER?
If you need to change the shipping address and your order has not yet been shipped, please contact our customer service as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed or shipped.

WHAT SHIPPING METHODS DO YOU OFFER?
We offer several shipping options, from standard shipping to express shipping. Details, costs and delivery times for each method are available at checkout.

WHAT IS THE PERIOD TO MAKE A RETURN?
You have 30 days from the date of receipt of your order to request a return. Please be sure to keep the product in its original, unopened condition to be eligible for return.

HOW DO I START THE RETURN PROCESS?
To initiate a return, send an email to info@seriouslyorganics.com.au with the details of your order and the reason for the return. Our customer support team will guide you through the next steps.

HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once we receive and verify the status of the returned product, we will process your refund within 5 business days.

I RECEIVED AN INCORRECT OR DEFECTIVE ITEM. THAT I HAVE TO DO?
Sorry for the inconvenience. Please contact our customer service at info@seriouslyorganics.com.au with details and photographs of the product. We will help you solve the problem as soon as possible, either by sending you the correct product or refunding your money.

CAN I EXCHANGE A PRODUCT INSTEAD OF RETURNING IT?
Yes, if you wish to exchange a product for another of equal value or difference, communicate your intentions to the customer service team and they will guide you through the process.

IF I PURCHASED A PRODUCT ON SALE, CAN I RETURN IT?
Yes, sale products can be returned. However, the refund will be the price paid in the offer and not the original price of the product.

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